Throughout this Privacy Policy we refer to your 'personal information', which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and telephone number are examples of personal information.

Information Collected

The information about you which we can collect through the website includes any messages or comments you submit to us via the website. Collected information includes:

  • any details you provide us with as part of product or service query or quote request;
  • any details you provide us with in the process of booking or acquiring a product or service;
  • any details you provide us with in the process of becoming a registered user of the website;
  • any messages or comments you email's employees, officers or agents, which can include personal information, such as your name and email address;
  • your email address, if you subscribe to our newsletters or mailing lists.

Once your personal information and any payment details have been received by computer systems via the website, we take all reasonable precautions to securely pass and store that information in database system. You can browse through information-only areas of the website without providing us with any personal information. However, we may not be able to provide the full range of services through the website, if we are not provided with the information mentioned above.


When you send us an email, the contents of your email is retained by online in email system. Any personal information contained in those messages will only be used or disclosed in ways set out in this Privacy Policy. The message content may be monitored by our service providers or employees for purposes including trouble shooting, compliance auditing and maintenance or where email abuse is suspected.

Use and Disclosure of Information

We will use or disclose personal information that we collect through the website or email:

  • in accordance with this Privacy Policy;
  • where you have consented to the use or disclosure;
  • for the main purpose(s) for which we collected it or for related purposes which you would reasonably expect, which may include:
    • to provide you with information relating to or promotional details about products and services that may be of interest to you, unless you have previously informed us that you do not wish to be contacted for those purposes;
    • purposes related to research (including market research), planning, service development, security, testing and risk management;
    • purposes connected with the operation, administration, development or enhancement of the website;
    • where a third party acquires or wishes to acquire an interest in

We may provide the personal information we collect through the website or email to third parties. The types of third parties to whom we would usually disclose that personal information may include:

  • the ultimate providers of travel or related products or services which you seek to acquire via the website (for example accommodation providers, city guides providers etc.);
  • our service providers who assist us in providing the website and our products and services (for example internet and technology service providers and our auditors, mail houses and delivery companies);
  • related bodies corporate.


The website may from time to time contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practice and you should check those websites for their respective privacy policies or privacy statements.


We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Access to Information

If you wish to request access to any personal information which we hold about you as a result of our information collection practice outlined in this Privacy Policy, please contact us using the "Contact details" set out below. Please provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

Contact Details

If you have any questions or feedback about privacy or if you wish to make a complaint about the way in which we handled your personal information, you may contact us